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AI agent headcount triples in 15 months: Salesforce

The software vendor’s research finds organizations are deploying agents in under two days, even as ROI remains elusive.

The software vendor’s research finds organizations are deploying agents in under two days, even as ROI remains elusive.

In context

  • Topic: Estrategia y Gobierno de TI — Decisiones de portafolio, costo total, gobierno y marcos de referencia.
  • Source: CIO Dive
  • Published: 19/08/2026

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Why it matters

There is a wide gap between a company that has technology projects and one that has a technology strategy. The first accumulates initiatives; the second decides what it will not do. Moves like this are usually the moment somebody at the top finally wrote down the list of what gets left out.

My filter is always the same: does this change a decision, or only a tool? If at the end of the quarter the same people are approving the same things by the same criteria, there was no transformation, there was a purchase. The difference shows up in the committee minutes, not in the press release.

What usually goes wrong

Where I see this fail most is in the second half of the year. The announcement is made with energy, the team gets assembled, and eight months later the person driving it changed role or company. Without an institutional owner, not just a personal one, the programme fades without anybody formally cancelling it.

What to watch

  • How the relationship with current vendors is left, which is usually where the dependency nobody measured is sitting.
  • Who ends up owning the decision, and with what budget of their own rather than borrowed.
  • Whether business metrics appear or only delivery metrics — cost per transaction beats percentage complete.

How I read this entry

I would treat it less as a technology story and more as a market signal. If one player moves this way, in twelve to eighteen months the rest will have to answer something. Better to decide now, calmly, what that answer will be, rather than improvise it when a client asks.

This entry is an excerpt from the original source, selected by the site radar. The commentary above is the site's own and does not belong to the cited publisher.
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Source. CIO Dive

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