La firma de ciberseguridad alerta sobre ataques dirigidos al personal de reservas mediante la suplantación de clientes y de Booking.com.
La firma de ciberseguridad alerta sobre ataques dirigidos al personal de reservas mediante la suplantación de clientes y de Booking.com.
En contexto
- Tema: Ciberseguridad — Riesgo, identidad, respuesta a incidentes y cumplimiento.
- Fuente: Silicon España
- Publicado: 25/08/2026
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Why it matters
Every time I read a case like this I think the same thing: security is not bought, it is operated. You can own every tool on the market and remain exposed if nobody reviews the alerts, if patches get applied when there is time, or if the backup was never tested by actually restoring it.
I separate technical risk from business risk, because they do not always match. A critical vulnerability in an isolated system matters less than a medium one in the system that issues invoices. Prioritising by severity without looking at where the money is is an expensive way to work hard and protect little.
What usually goes wrong
Where it usually breaks is response, not prevention. There are tools, there are alerts, and when something real happens nobody knows who decides to disconnect, who gets called first, or what the customer is told. Valuable hours get lost arguing about that while the problem grows.
What to watch
- What could be restored and how fast — a backup that was never tested does not count.
- How it was communicated to customers and regulators, which is where reputational cost is decided.
- Whether third parties or suppliers were in the chain, because the perimeter now includes partners.
How I read this entry
If this happened near an organisation I advise, the conversation I would force is not about tools. It is about the rehearsal. How many times the incident was simulated, who calls whom, what gets said to customers and when. A plan never rehearsed is not a plan, it is a document.
The original story is published in another language; the excerpt is quoted as the publisher delivers it and the commentary is written in English.
Living through this in your own team?
Open the chat and tell me how you're handling it. I'm interested in comparing notes.
