Pomelo contrata ex-Mastercard para liderar estratégia comercial global
Abdul Assal/Pomelo | Imagem: divulgaçãoAbdul Assal assume como gerente geral de 'Global Card' e vai apoiar a expansão das soluções da fintech para além da América Latina
Abdul Assal/Pomelo | Imagem: divulgaçãoAbdul Assal assume como gerente geral de 'Global Card' e vai apoiar a expansão das soluções da fintech para além da América Latina
Em contexto
- Tema: Bancos e Fintech — Banco digital, pagamentos, open banking e regulação financeira.
- Fonte: Finsiders Brasil
- Publicado: 20/08/2026
Continuar lendo na fonte original →
Trecho publicado automaticamente pelo radar do site. O texto completo pertence ao veículo e está vinculado acima.
Why it matters
In payments, innovation always runs one step ahead of regulation and two steps ahead of the systems that have to support it. That gap is where the business is decided: whoever closes it without breaking compliance takes the market.
I read these stories with two questions on top: what happens to cost per transaction and what happens to risk. If cost drops but risk rises without anybody measuring it, the saving is borrowed and gets repaid with interest on the day of the first incident.
What usually goes wrong
Where it usually breaks is customer service. The product launches, the support team finds out the week before, and when somebody calls because the money did not arrive nobody knows what to tell them. Trust is lost there, not in the technical outage that caused it.
What to watch
- How daily reconciliation is left, which is where the cases nobody modelled show up.
- What the local regulator requires and by when, because the deadline is usually the real constraint.
- How money is returned when something fails, and how fast the customer sees it.
How I read this entry
If this came into an institution, I would look at reconciliation first. Everything new in payments looks fine until the day has to balance, and that is when the cases nobody modelled appear: reversals, duplicates, half-completed transactions. That boring work decides whether the product is sustainable.
The original story is published in another language; the excerpt is quoted as the publisher delivers it and the commentary is written in English.
Living through this in your own team?
Open the chat and tell me how you're handling it. I'm interested in comparing notes.
