El resumen semanal de noticias de banca digital y fintech en América Latina... Leer más... La entrada Buenas Fuentes: Bancolombia lanza sistema de suscripciones se publicó primero en IUPANA.
El resumen semanal de noticias de banca digital y fintech en América Latina... Leer más... La entrada Buenas Fuentes: Bancolombia lanza sistema de suscripciones se publicó primero en IUPANA.
En contexto
- Tema: Banca y Fintech — Banca digital, pagos, open banking y regulación financiera.
- Fuente: iupana
- Publicado: 09/10/2026
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Why it matters
In payments, innovation always runs one step ahead of regulation and two steps ahead of the systems that have to support it. That gap is where the business is decided: whoever closes it without breaking compliance takes the market.
I separate what improves the customer's life from what improves the bank's margin. Sometimes they coincide, and those are the good projects. When they do not, it is worth saying so out loud in committee, because a project that only improves margin shows up in customer satisfaction sooner than people expect.
What usually goes wrong
Where it usually breaks is customer service. The product launches, the support team finds out the week before, and when somebody calls because the money did not arrive nobody knows what to tell them. Trust is lost there, not in the technical outage that caused it.
What to watch
- What happens to cost per transaction at real volume, which is where the business is decided.
- How daily reconciliation is left, which is where the cases nobody modelled show up.
- What the local regulator requires and by when, because the deadline is usually the real constraint.
How I read this entry
I would treat it as a conversation about partnerships rather than product. In this sector fewer and fewer institutions build everything, and the relevant decision is who you partner with and which part of the customer relationship you hand over. That handover is hard to reverse later.
The original story is published in another language; the excerpt is quoted as the publisher delivers it and the commentary is written in English.
Comments
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Living through this in your own team?
Open the chat and tell me how you're handling it. I'm interested in comparing notes.
