ING has inaugurated its new flagship in Madrid, a space that reflects the evolution of the bank in Spain, where it now serves more than four million customers and has established itself as the country’s most recommended bank.
ING has inaugurated its new flagship in Madrid, a space that reflects the evolution of the bank in Spain, where it now serves more than four million customers and has established itself as the country’s most recommended bank.
In context
- Topic: Banca y Fintech — Banca digital, pagos, open banking y regulación financiera.
- Source: Finextra
- Published: 09/10/2026
Continue reading at the original source →
Excerpt published automatically by the site radar. The full text belongs to its publisher and is linked above.
Why it matters
In payments, innovation always runs one step ahead of regulation and two steps ahead of the systems that have to support it. That gap is where the business is decided: whoever closes it without breaking compliance takes the market.
I read these stories with two questions on top: what happens to cost per transaction and what happens to risk. If cost drops but risk rises without anybody measuring it, the saving is borrowed and gets repaid with interest on the day of the first incident.
What usually goes wrong
The mistake that repeats is testing only the happy path. It gets validated that the transaction works, not that the reversal works, that duplicates are caught, that a power cut mid-operation leaves everything consistent. Those cases are ninety per cent of the real work and ten per cent of the testing.
What to watch
- How money is returned when something fails, and how fast the customer sees it.
- Which part of the customer relationship ends up with a third party and whether that is reversible.
- What happens to cost per transaction at real volume, which is where the business is decided.
How I read this entry
I would treat it as a conversation about partnerships rather than product. In this sector fewer and fewer institutions build everything, and the relevant decision is who you partner with and which part of the customer relationship you hand over. That handover is hard to reverse later.
This entry is an excerpt from the original source, selected by the site radar. The commentary above is the site's own and does not belong to the cited publisher.
Comments
No comments yet. Yours can be the first.
Living through this in your own team?
Open the chat and tell me how you're handling it. I'm interested in comparing notes.
