Imagem gerada por IA - ChatGPT/OpenAIVerticalização de pagamentos B2B vai além da transação, integrando-se aos processos internos das empresas
Imagem gerada por IA - ChatGPT/OpenAIVerticalização de pagamentos B2B vai além da transação, integrando-se aos processos internos das empresas
Em contexto
- Tema: Banca y Fintech — Banca digital, pagos, open banking y regulación financiera.
- Fonte: Finsiders Brasil
- Publicado: 01/10/2026
Continuar lendo na fonte original →
Trecho publicado automaticamente pelo radar do site. O texto completo pertence ao veículo e está vinculado acima.
Why it matters
Financial services has one characteristic that makes it unlike every other sector: it can fail on experience and survive, but it cannot fail on trust. That is why moves that look slow from the outside are usually prudent from the inside.
I read these stories with two questions on top: what happens to cost per transaction and what happens to risk. If cost drops but risk rises without anybody measuring it, the saving is borrowed and gets repaid with interest on the day of the first incident.
What usually goes wrong
Where it usually breaks is customer service. The product launches, the support team finds out the week before, and when somebody calls because the money did not arrive nobody knows what to tell them. Trust is lost there, not in the technical outage that caused it.
What to watch
- What the local regulator requires and by when, because the deadline is usually the real constraint.
- How money is returned when something fails, and how fast the customer sees it.
- Which part of the customer relationship ends up with a third party and whether that is reversible.
How I read this entry
What I would ask for before approving something like this is the plan for when it fails: how the customer gets their money back, in what timeframe, who authorises it and what they are told meanwhile. In payments, the quality of the recovery matters more than the quality of the happy path.
The original story is published in another language; the excerpt is quoted as the publisher delivers it and the commentary is written in English.
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Living through this in your own team?
Open the chat and tell me how you're handling it. I'm interested in comparing notes.
