Every enterprise runs on business processes, but it’s the people that provide judgment, manage exceptions, and often connect systems that were never designed to work together. The post PPCC 2026: Bringing AI and your business processes together appeared first on Microsoft Power Platform Blog.
Every enterprise runs on business processes, but it’s the people that provide judgment, manage exceptions, and often connect systems that were never designed to work together. The post PPCC 2026: Bringing AI and your business processes together appeared first on Microsoft Power Platform Blog.
In context
- Topic: Low-Code y No-Code — Plataformas de bajo código, su gobierno y su deuda técnica.
- Source: Microsoft Power Platform
- Published: 03/09/2026
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Why it matters
Automation has a well known trap: automating a bad process only means getting it wrong faster and at greater scale. Before connecting two systems it is worth asking whether the step being automated should exist at all.
My criterion for what to automate is simple: high volume, stable rules and bounded consequences when it goes wrong. When any of the three is missing, automation costs more than it saves and gets dismantled within eight months.
What usually goes wrong
The frequent mistake is automating the exception instead of the common case. A flow gets built full of conditions to cover the odd cases, and that complexity makes it impossible to maintain. Automating the first eighty per cent well and leaving the rest to a person is usually the better deal.
What to watch
- Whether the automated process made sense before automating it or only survived out of habit.
- What happens when the system on the other side changes, because it will change without warning.
- Cost per run at real volume, which on these platforms scales fast and surprises people.
How I read this entry
I would use it to free up time, not to cut headcount. That is the difference between an automation the team helps improve and one the team quietly sabotages. The second is more common than the slides admit.
This entry is an excerpt from the original source, selected by the site radar. The commentary above is the site's own and does not belong to the cited publisher.
Comments
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Living through this in your own team?
Open the chat and tell me how you're handling it. I'm interested in comparing notes.
