Back to the radar Artificial Intelligence

Software providers are still waiting for AI to pay off

Artificial Intelligence

Vendors and CIOs both need more visibility into how the tech is being used amid shifts in pricing structures, a Revenera study found.

Vendors and CIOs both need more visibility into how the tech is being used amid shifts in pricing structures, a Revenera study found.

In context

  • Topic: Inteligencia Artificial — IA aplicada al negocio: casos, límites, costos y gobierno.
  • Source: CIO Dive
  • Published: 14/10/2026

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Why it matters

The conversation about artificial intelligence has become noisy, and that makes it harder to see what matters. What matters is rarely the model. It is which concrete process ends up cheaper, faster or more reliable, and who is accountable when the answer comes out wrong.

I always separate two things that get mixed up: the demo and the operation. A demo needs to work once with someone watching. An operation needs to work a thousand times with nobody watching, with odd cases, dirty data, at two in the morning. The gap between the two is where the budget goes.

What usually goes wrong

The mistake I have seen repeat most is measuring nothing before starting. It gets deployed, everybody feels things improved, and when somebody asks by how much, there is no answer. Without a baseline there is no way to defend next year's budget, and that is where good projects die.

What to watch

  • Whether the organisation can change provider without rebuilding everything, which is the proof it did not get locked in.
  • Which concrete process is touched and how it is measured before and after; with no baseline there is no result, only opinion.
  • Who reviews the model outputs and how often — the point at which AI becomes auditable.

How I read this entry

My practical advice is to fix on day one what happens when the model is wrong: who reviews, how often, and at what point it gets switched off. It sounds defensive, but it is exactly what lets you be aggressive later, because the risk stopped being an unknown.

This entry is an excerpt from the original source, selected by the site radar. The commentary above is the site's own and does not belong to the cited publisher.
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Source. CIO Dive

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